At Bespoke Learning Solutions, we are committed to safeguarding your privacy online. This policy outlines how we collect, use, and protect your personal information.

 Information We Collect

We gather names, email addresses, postal addresses, and telephone numbers to contact you regarding your orders or enquiries. Information may be collected through:

     

      • Website contact and information request forms

      • Orders placed on our website

      • Telephone calls

      • Email correspondence

      • Any other form of communication you send us

    All personal information is securely stored in our database. You may request a copy of the information we hold about you free of charge, on an individual basis. We will not disclose any information until identity verification is completed and the identity is directly related to the information requested.

    Your Rights

    You have several rights regarding the personal information we hold about you, including:

       

        • The right to access and obtain information on how we process your data.

        • The right to withdraw your consent to our processing of your information at any time, although we may continue to process it if we have another legitimate reason (e.g., an existing support contract).

        • The right to request rectification of inaccurate or incomplete information.

        • The right to request erasure of your information, subject to our entitlement or requirement to retain it.

        • The right to object to or request restriction of our processing in certain circumstances.

      For more details on these rights, please visit the ICO website.

      Your Responsibilities

      You are responsible for ensuring that the information you provide to us is accurate and up-to-date. Please notify us of any changes as soon as possible.

      Information Sharing

      We do not sell or share your personal information with others. Some products or services may require us to share your information with partner companies or organisations to process your order. In such cases, we ensure that these third parties keep your information secure and use it solely for the intended purpose.

      If we believe that your use of our site is unlawful or harmful to others, we reserve the right to disclose necessary information to prevent or remedy such conduct.

      Marketing Communications

      Occasionally, we may send marketing emails to existing customers about relevant products or services. You can unsubscribe from these emails at any time using the link in the email’s footer. We may still send important messages regarding product updates, subscription renewals, or to address specific queries.

      Security

      All personal and credit card information is encrypted using Secure Sockets Layer (SSL) technology before being transmitted over the Internet. Additionally, credit card information is stored in an encrypted database, separate from our website database, ensuring it is not connected to the Internet. Credit card transactions are protected by digital certificates.

      Use of Cookies

      Cookies are small files transferred to your hard drive by many websites. They help websites provide a more personalised experience by remembering your preferences and visited pages. You can set your browser to refuse cookies or warn you before accepting them. Most parts of our site can be accessed even if cookies are disabled, although some functionalities may be restricted.

      How We Use Your Information

      We use the information collected to better understand how our website is used and to improve its functionality and user experience.

      For any questions or concerns regarding our privacy policy, please contact us at hello@bespokelearning.co.uk or visit our website at bespokelearning.co.uk.